This quote, among the many in best-selling The Oz Principle by Craig Hickman, Tom Smith, and Roger Connors, hits the nail on the head:
“The majority of people in organizations today, when confronted with poor performance or unsatisfactory results, immediately begin to formulate excuses, rationalizations, and arguments for why they cannot be held accountable, or, at least, not fully accountable for the problems.”
In this week’s article, Accountability | What Does It Really Mean?, I’ve described what it really means. Without it, you can be sure your organization will sputter along like an old jalopy.
